Source = ETB News: NJ According to the Court, BAJV and Mr Ayers had engaged in “unconscionable conduct” as well as made “false and misleading representations”, by charging customers for hire vehicle damaged based on inflated estimated repair costs and then failing to refund customers the overcharged amount once repairs were complete. “[They must] ensure that they have adequate systems in place to refund any overcharged amounts,” Ms Rickard added. A former Europcar franchisee, BAJV, has received a $200,000 fine for overcharging customers for hire vehicle repair costs and failing to refund overcharged customers. The case, put forth by the Australian Competition and Consumer Commission (ACCC), was closed in Federal Court this week, with the Court determining that in addition to the company’s charge, BAJV director Brendan Ayers would also pay a $40,000 civil pecuniary penalty for being knowingly concerned in the conduct. Following the determination, ACCC acting chair Delia Rickard said regarding these types of charges, hire car companies need to “behave honestly” because most consumers would have limited knowledge of the cost of vehicle repairs. Former Tasmanian branch ordered to pay AU$200,000.